EPTC Values, Mission, Board of Directors, Executive Management Team
Eswatini Post and Telecommunications Corporation (EPTC) is a category A public enterprise, established by Act No. 11 of 1983.
The Corporation is categorised as a Class A Public Enterprise and is wholly owned by the Eswatini government.
The organisation is made up of four business units; Eswatini Telecom, Eswatini Post, Phutfumani Couriers
and Freight and the National Contact Centre.
A market leader in the Eswatini Telecommunications space, EPTC provides a 360° approach to the digitalisation of Eswatini through
creating an efficient enabling environment whilst bridging the digital divide in the economy of Eswatini.
EPTCs policies are strategically aligned to the Eswatini Government’s Road Map in being an efficient, dependable and modern
service provider through the optimal use of ICTs.
360 degree consideration of others' opinions, beliefs, feelings and needs
Continuously seeking and implementing better ways of improving business efficacy
Lead by example, walk the talk and be dependable
Promote and support teamwork and healthy relationships to deliver a common goal
Responsiveness to our customer and stakeholder needs
Improving lives through digital innovation
We provide customer centric communication, logistics and
financial solutions through the application of modern technology
to enhance our stakeholders' quality of life.
Meet Our Leaders
Board Of Directors
Mtiti M. Fakudze
Themba T. Khumalo
Managing Director – Executive Director
Meet Our Executive Management Team
General Manager Finance
General Manager Corporate Strategy & Projects
Acting General Manager Eswatini Telecom
General Manager I.T
General Manager Eswatini Post
General Manager Corporate Services
Eswatini Telecom provides the spectrum of quality global telecommunication services with direct dialing to over 200
countries and a 24-hour operator assisted service. It offers ADSL (Asymmetric Digital Subscriber Line) Broadband, a high speed, 'always on'
Internet access service to send and receive data at speeds surpassing conventional dial-up connection. It also provides high
performance at low cost and is suitable for small to medium companies, as well as home use. The ADSL services can
simultaneously be connected to the Internet while making and receiving calls. Connection is continuous and monthly
consumption may be checked by logging onto portal.swazi.net. ADSL broadband is also provided by Internet service providers
that sell on to customers.
EswatiniPost (EP) is the only licenced Designated Postal Operator (DPO) responsible for providing postal services
in the Kingdom of Eswatini. Our core responsibility is the collection, transmission and delivery of postal articles
(mail and parcels) to within or outside of Eswatini. In addition to this prime responsibility,
EP also offers financial services for domestic and international money transfers.
Phutfumani Couriers & Freight is a domestic and international delivery service, that caters for courier,
freight, customs clearing and warehousing needs of corporates; small to medium sized businesses and walk-in customers,
who need their parcels to be delivered anywhere in the world in a fast and reliable way.
National Contact Centre (NCC)
The National Contact Centre Limited (NCC) is a business unit within the Royal
Science and Technology Park, based in Phocweni, Matsapha.
In line with pursuing His Majesty King Mswati III’s Vision 2022,
the NCC seeks to address challenges within the rapidly changing business
environment. Without exception, businesses are looking for a way to minimise costs whilst maximising profits,
hence, many international companies are adopting business process outsourcing. The NCC has therefore been established
to positively impact local and international markets in three distinct areas: acquisition, retention and business growth.
Know Your Customer (KYC) Form
Know Your Customer (KYC) Form for individual/business customers of Eswatini Telecom and Eswatini Post
Thanks For Speaking Up!
Whistle Blowing Policy and Procedure is primarily for concerns where, due to malpractice, fraud, abuse or other inapropriate
acts/ommisions, the interest of others or the organisation itself is at risk